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+44 1582 463 698

We’re all about the people

We love working with visionary leaders that see the potential in their people and have conviction to build better and more inspiring businesses.

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What we do

Two paths to better business performance

We coach and mentor leaders and their teams to build robust foundations that enable record levels of performance to be sustained. We call this Left to Right Improvement (L2R).

We help you understand your customer’s requirements, develop market leading propositions, align your end to end capability and enable customer led innovation. We call this Right to Left Transformation (R2L).

We create high performance factories

Find out how we make your people the agents of change in your business, how we transform product and process capability and how we harness technology to accelerate learning, fault finding and mean time to repair. Or how we combine all three to enable sustained high performance in your factories.

Download the PDF to find out more


What we do

Two paths to better business performance

We coach and mentor leaders and their teams to build robust foundations that enable record levels of performance to be sustained. We call this Left to Right Improvement (L2R).

We help you understand your customer’s requirements, develop market leading propositions, align your end to end capability and enable customer led innovation. We call this Right to Left Transformation (R2L).

L2R Improvement R2L Transformation People Technology Process

We create high performance factories

Find out how we make your people the agents of change in your business, how we transform product and process capability and how we harness technology to accelerate learning, fault finding and mean time to repair. Or how we combine all three to enable sustained high performance in your factories.

Learn more about what we do

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Look beyond your current operations to Improvement or Transformation

Simply running your business day to day can often blind you to the opportunities to improve. We can provide you with the capacity and capability to improve or transform your organisation without compromising your current business or your future business goals.

Improvement

Transformation

Learn about high performance factories



Improvement

Scalable, accessible and affordable - Improvement is within the capability of all businesses. Improving Safety, Quality, Cost, Delivery, Motivation and Environmental performance will maximise the value of your people, processes and technologies.

Appropriately led improvement engages and inspires people to own their performance, set demanding goals, build compelling visions and achieve their best work. Through programmes of targeted education, coaching and mentoring operating teams and their leaders learn and master all the skills, knowledge and behaviours to “live and work” sustained high performance.

Improvement assures every process you employ is capable, available, adequate, flexible, agile, flowing, pulled and levelled. Improvement aligns your organisation and your suppliers to the needs and ambitions of your leaders. The development of learning factories assures the technical memory of your organsiation is captured, shared and built upon, underpinning your continuous improvement.



Transformation

Transformation enables you to better understand your customers, develop market winning propositions, take a fresh look at old problems and enable customer-led innovation. Together we enable cross functional teams to translate what your consumers and customers perceive as valuable into an end to end operational capability to supply products, services and experiences sustainably and profitably.

We will transform your product and process designs, attract new talent, reveal latent talent and enable your people to realise their full potential. Transformation has the potential to redefine the expectations of your customers and to align your people, process and technology to deliver a sustainable and profitable business.

People

We make your leaders and teams agents of change, enabling your people to master all the competencies, behaviours and skills to imagine, lead and sustain improvement, change and transformation. Learn the psychology of high performance and then engage and inspire every person and team in your business to achieve their best work. Discover and nurture the latent talent in your organisation and attract and retain the best people.

Process

We design, deploy and validate product and process designs, quality and maintenance systems and the end-to-end supply chain, securing your competitive advantage with the most dependable, responsive, and flexible operation at the lowest cost. We maximise yield and asset productivity while minimising labour costs, defects and customer complaints. Supply chain mastery ensures that customer demand is met, storage and inventory costs are minimised and capital assets are optimised.

Technology

We enhance and design technology to recognise, diagnose, solve and share the causes of production and process losses. We train people and teams to use workplace technology effectively, enabling the sharing of best practice and the emergence of technical memory. We make sure all operators can differentiate between safe and unsafe practices as well as normal and abnormal operating conditions.

Back

We create high performance factories through People, Process and Technology

People

We make your leaders and teams agents of change, enabling your people to master all the competencies, behaviours and skills t...

Process

We design, deploy and validate product and process designs, quality and maintenance systems and the end-to-end supply chain, ...

Technology

We enhance and design technology to recognise, diagnose, solve and share the causes of production and process losses. We trai...

Learn about the whole system

Back

Making business better is business as usual. We call it: Total Flow

When we develop a synergy of people, process, products and technology magic happens on an industrial scale. The outcome is high performing factories architected by people for people, operating safely, sustainably and profitably. Making business better is business as usual. We call it Total Flow.

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L2R
Improvement
R2L
Transformation
People Technology Process

Outcomes we enable

We love working with visionary leaders that see the potential in their people and have conviction to build better and more inspiring businesses.

Defining business relationships

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Defining Business Relationships

The power of operational transformation changes how you do business and how relationships of suppliers, partners and other stakeholders are perceived and valued.

We harness the unique value of transformation, revealing how to improve stakeholder engagement, how to create trust, confidence and help you define the terms of your business relationships. We develop stakeholder maps identifying target outcomes for each group and then engage those stakeholders so positions can be understood and influenced. We allow stakeholders to explore the transformation process and its target outcomes so they can commit to its delivery.
Key customers, suppliers and regulatory bodies are engaged so they can support your process of transformation. Brilliantly conceived, executed and communicated transformation is intoxicating for suppliers, employees, customers and consumers alike and so we also provide technology platforms that enable real time sharing of best practice, insight and reflective learning between peer groups.

Flawless quality and customer satisfaction

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Flawless Quality and Customer Satisfaction

The deployment of unwavering customer focus and an unyielding quality mindset is at the heart of Total Flow.  The creation of flawless results, responsiveness and customer satisfaction is a powerful lever for making your organisation stand out and excel as a market leader.  Total Flow empowers you to pursue your position as a market-leading preferred supplier by designing effective quality capabilities and organisational behaviours and by implementing First Time Through Quality measures.  The improvements to productivity, warranty costs, reputation and customer delight trigger a virtuous circle of recognised excellence, increased profitability and success.

Engage and inspire

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Engaged and Inspire People

We empower people to take control, ownership and accountability for their personal success, their team’s success, their part in your company’s success and for the transformation of every part of your value chain.  Tailoring our process and approach to your organisation, we break down barriers to establish trust, a vital step to transform people and their working relationship with each other and your enterprise.   Only by creating the environment that enables people to learn and grow can your organisation unlock the talent and potential to prosper.  We help you make inspiration and high performance permanent, sustainable forces in your organisation.

Total flow

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Total Flow

Efficient and effortless value creation in your enterprise is your desire and our obsession.  We build valuable and capable processes, and their supporting functions and systems, to assure availability, flexibility and flow.  The outcome is Total Flow: An end to end, whole-system capability that enables value to flow to your customers On Time To Standard without obstruction, deviation, delay or defect.

End-to-end alignment

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End to End Alignment

We examine your organization’s complete value chain, end to end, cradle to grave to take a whole systems view of your enterprise.  We expose over-processing, overlaps, latency, gaps and the all-too common misalignment of product and process capability.  When and where there is an advantage to do so we also take a customer perspective, working back from your consumers’ and customers’ target outcomes to develop and deploy functional specifications and control systems perfectly aligned to your market’s requirements.  Our whole systems approach maximises return on capital and customer delight by ensuring the alignment of values, capabilities and behaviours in your organisation.

Building a team of leaders

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Building a Team of Leaders

We enable high performance by coaching transformational leadership to mastery.  We teach your people to engage and inspire others through vivid communication, so they might unlock the passion and ambition of others.  We provide training in the role and the requirements of transformational leadership and show how those ideas can be applied in your workplace.  With you, we build trust and respect and the profound sense of collective ownership and accountability you need to ensure the success and development of your organisation.  Our process transforms people by breaking down barriers and liberating the potential of every individual and team in your business.

Fixing the future

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Fixing the Future

Start with the end in mind.  Knowing what you want to achieve before you start is a tranformational necessity.  Every journey starts with a compelling vision, mission and values that informs, engages and inspires in equal measure.  Total Flow will enable your organisation to develop the shared passion and commitment to the journey that will ensure you take the most direct path to success and profitability.

Sustained high performance

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Sustained High Performance

The success of your organisation is all about the people. Sustained high performance can only be achieved where organisations take control of training and education and create an environment where people can achieve their best work and discover their potential through learning. Total Flow enrols all levels of the organisation to achieve superior performance and to develop technical memory. We build Learning Factories to enable the mastery of knowledge, skills and behaviour in order to sustain, improve and transform performance. We coach factory thinking, cross functional working and short interval control to expert levels and graduate all those who achieve sustained high performance for themselves and their organisation.

Our success

Challenging, developing and empowering people is how Total Flow delivers success. Whether it’s by disrupting the status quo or engaging the workforce, each of our clients agree that we achieve success through an inspiring and personalised process.

"Total Flow gives you the right questions to find the answer yourself much like a guide. They're there when you need them. They delivered what they were asked to do, which was to increase efficiency of the line. When Total Flow finish, they'll make sure they leave the new competencies in-house."

Peggy Tege
Milupa, Site Director
  • “They don’t flood you with high-pitch sales techniques, which makes them personal and secure. There isn’t a menu, only their process, which is niche and simple. They are now one of the team. Total Flow helped secure new work and when it’s won, they help to deliver it efficiently.”

    Martin Bradbury
    MD, Laing O'Rourke

  • “Total Flow gives an outside perspective. They are emotionally committed, engaging and know their stuff. Classic small versus big, brings solutions not just a proposal.”

    Paul Campbell
    Senior Vice President Customer Service and Logistics, PepsiCo Europe

  • “Total Flow are a catalyst to think differently and challenge the status quo at a rapid pace of thinking.”

    Nirmal Kotecha
    Operations & Procurement Director, UKPN

  • “Total Flow are challenging and intelligent giving you a wider perspective by engaging in different ways. They are willing to spend time with a longer-term recovery.”

    Seamus Keogh
    COO, Clancy Docwra

  • “Total Flow are a refreshing change.  They look at the context of the business and work collaboratively to deliver a plan to transform.  They’re of the highest calibre and bring proven practical business experience to bear in all areas of the business.  Be prepared as they will challenge your thinking.  We’re half way through our transformation programme and have already delivered the run rate expected by the end of 2017”

    Kevin Green
    Operations Director, Ornua Foods

  • “Total Flow have a broad background and look at things holistically making projects exciting. They’re also good at critical thinking. Being with them, was one of the most thought-provoking couple of hours I’ve spent with someone for a long time – they put forward concepts in the way that I hadn’t previously thought of them.”

    Alan Bates
    CEO, Guernsey Electricity

  • “Total Flow quickly put a deliverables system in place that could be executable and worked. They opened up some networks for us, grasped big ideas and added something different. They have market-based thinking in a format that is operational and a global perspective.”

    Donal Buckley
    Business Development & Innovation Director, BIM (National Irish Fisheries Board)

  • “Reduced labour bill by £5m over 5 years. Wastage £1.2m reduction. Unquantifiable – Thought differently over the 3-year period.”

    Jason Ridge
    Site Director, Nutricia & Dairy Crest

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How we deliver?

They’ll remember the people that inspired them to demand their best work

We love to see businesses and their communities flourish. Our approach motivates people to raise their personal standards and to contribute to their full potential. Customers say the process is tough, but great fun and truly worthwhile.

How we deliver?

We empower capabilities whenever and wherever required

Our global network of experts builds knowledge and deploys strategies perfectly crafted for each client. With 41 local consultants in 15 countries worldwide, wherever the challenge we have an expert at hand.

  • 41

    Consultants

  • 15

    Countries

  • 5

    Continents

What we stand for?

Our approach is not for every leader. Our approach is for the leaders who have the courage, boldness and tenacity to go the extra mile it takes to succeed.

Transformation is tough; it requires a bold statement of character and a strength of mind. It is this power and conviction that will inspire people and make your company the one to watch.

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Some of our clients

We believe in being honest and tackling problems head on. If you think the same way we’d love to hear from you.

Chris Ellins

Founder & CEO

Our team

Please browse Total Flow’s consultants’ LinkedIn profiles or you can contact us on +44 1582 463 698 and email us at: enquiries@totalflow.co.uk

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Join Us

Maybe you've seen something in us that's in you

  • We want the same things. We share DNA. Your career is about transforming organisations and you know that change is all about the people. You crave a different way of doing business and know that true motivation for change flows from a personal path. That's what we do.

  • We transform the capabilities of organisations using a unique, whole-systems, end-to-end approach. We realise the full value of assets in a way that aligns the capability of processes and the potential of people. We create a team of leaders. We need people to lead, we show them how.

  • You have leadership skills, tenacity and patience. You might be an expert in supplier engagement, a champion of flawless quality or a master of vision and strategy. We thrive by providing brilliant people a stage upon which they can share their knowledge and enthusiasm for improvement.

  • Working with us, you will broaden knowledge and enhance behaviour, not only of your clients, but also for yourself. For the right people, we offer the freedom to become who they want to be. We transform organisations and your capabilities will transform us, so talk to Total Flow. We're all about the people.

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